Programme Description

Due to the fluid nature of training courses and our commitment to continuous improvement, Scintilla reserves the right to change the course content and/or trainer in line with market demands.

Programme Dates and Venues

• Scintilla reserves the right to alter or cancel published dates and change venues without liability.
• In the event of a cancellation where an alternative cannot be provided, monies received in respect of that course will be refunded in full.

Reservations

We can only guarantee to hold a reservation on a course which has been confirmed in writing either by post, web or e-mail.

Joining Instructions

On receipt of written confirmation we will issue complete joining instructions detailing your participation on the training event. This includes a learning objectives questionnaire, a location map, public transport information, venue details and course timings.

Learning Objectives

Learning Objectives Questionnaires have been designed to establish individual training needs. These questionnaires represent an essential part of our course refinement process and enable trainers to tailor each course to suit the individual needs of the delegate.

In-company Training

To discuss your in-company training requirements or to arrange for a free consultation, please contact Aina Egeberg on 0208 209 0237.

Confirming a Booking

• To make a booking, please complete all the details on this website and send to Scintilla.
• Bookings made via this website are considered confirmed and you need do no more.
• Our administration team will contact you to confirm the availability of the date requested, and that your place has been secured.

Fees

• All fees are current, however, we reserve the right to change them.
• Each course fee includes morning coffee, lunch, afternoon tea and full course documentation.

Delegate Substitution

• If you want to make a substitution, please call us on +44 (0)208 209 0237 and we will be happy to help you.
• Substitutions can be made at any time without incurring a penalty.

Payment

Payment can be made by cheque or credit/debit card, and must be received prior to attending the course.

Cancellations

• If you need to cancel please call us on +44 (0)208 209 0237 and we will be happy to help you.

The following charges apply if you cancel:

• 30+ days before a course = 25% of the course fee.
• 15 - 28 days before a course = 50% of the course fee.
• 1 - 14 days before a course = 100% of the course fee.

Transfers

• If you need to make a transfer please call us on +44 (0)208 209 0237.
• Transfers made 15 - 30 days prior to a course will be charged at 25% of the course fee.
• Transfers made 1 - 14 days prior to a course will be charged at 50% of the course fee.
• The transfer option only applies to delegates who are transferring to a different date for the same course.
• Delegates must specify their choice of transfer date at the time of transfer.
• The option to transfer can only be used once, after which non-attendance will be treated as a cancellation and all outstanding invoices will be due.
• If a delegate uses the transfer option, the original course invoice and the transfer invoice remain due, even if the transfer reservation is subsequently cancelled.